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We have taken every care to produce the highest quality product.
If however you are not completely satisfied with your purchase, we will refund or exchange the garment within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached.
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How do I return an item?СПОСОБЫ ОФОРМЛЕНИЯ ВОЗВРАТА
Please, contact us at info@orhideja.ru if you would like to return your order and send the item to the following address:
You can use Omniva terminal (LV, LT, EE):
Orhideja, ITQ GROUP SIA,
Ludvika street 10,
Liepaja, Latvia, LV-3401Liepaja Ziemelu Street VIADA parcel terminal,
Krumu iela 56, Liepaja,
+371 24203859- You will be notified by email once your return has been received and processed.
- Your money will be refunded to the original purchaser's credit card or on the bank account you provided within 10 days after receiving the merchandise and completing the quality check. We reserve the right to refuse return of a damaged, worn or used merchandise.
Please note that you must cover the cost of the return shipment, as our free collection service does not apply to cancelled orders.
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When will I receive my refund?
Refunds are processed within 14 days after we receive and inspect your return.
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I received a faulty item
We’re sorry about that. Please contact us with photos of the item and your order number, and we’ll resolve it as quickly as possible.
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I received the wrong item
If you received the wrong item, please contact us and we’ll arrange a replacement or refund.