Right of Withdrawal

Last updated: March 2026

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, by email).

Contact details:

SIA LOKIS
Rīgas iela 11–11
LV-3401 Liepāja
Latvia
Email: support@pinkavenue.eu

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery.

This applies in particular to underwear and intimate products if the hygiene seal has been removed after delivery.